FAQ

Rewards

1. What benefits do I enjoy as a Frasers Rewards member?

Earn Frasers Points at participating retailers across our malls. That's more than 1,000 retailers (including supermarkets) to choose from.

Frasers Points can be earned by having your Frasers Rewards QR code scanned at participating retailers when paying in-store. Points will be awarded instantly and an in-app notification will be sent to inform you if you qualify for added rewards. 

 


Frasers Points are issued over 12 months from 01 October of the current year to 30 September of the following year (1 redemption year).

For supermarket spend, points can be earned by submitting a receipt image via the Frasers Rewards mobile app within 24 hours of making a purchase.



Example:
Day Purchases Total Spending Frasers Points Earned
Day 1 Shopping at Watsons $120 120 Points
Day 1 Shopping at Cold Storage $250 50 Points
Day 2 Dining at Swensen’s $115 110 Points
Day 2 Shopping at Charles & Keith $250 250 Points
Day 3 Shopping at Harvey Norman $510 500 Points
Day 3 Dining at Ichiban $ 50 0 Points
Total
$1,295 1,030 Points

(A minimum transaction value of $10 from a participating retailer is required to qualify for Frasers Points. Each member can earn a maximum of 500 Frasers Points and up to 500 bonus points daily.) 

Earn rebates anytime, anywhere

Convert your Frasers Points to rebates whenever you receive an in-app notification. All rebates will be instantly loaded 
to your registered Frasers Rewards Gift Card.

Frasers Rewards member: Every 500 Points = 0.5% rebates
Frasers Rewards Elite member: Every 500 Points = 1% rebates

Earn Bonus Frasers Points

Enjoy double points during your Birthday month or check in-app notifications for other seasonal bonus point promotions. Should you not have updated your profile to include your date of birth, please do so at Customer Service to enjoy this benefit.

(Each member can earn a maximum of 500 Frasers Points and up to 500 bonus points daily.)

Redeem Frasers Points and Shop for Free

You will receive an in-app notification whenever you obtain a minimum of 500 Frasers Points. You can redeem these Frasers Points for rebates anytime from 1 October of the current year to 31 December of the following year, through the Frasers Rewards mobile app or the Customer Service Counter of any participating Frasers Centrepoint Malls.

Do note that points earned in different periods cannot be combined for redemption.



Before making your first point redemption, please approach Customer Service to register a Frasers Rewards Gift Card.

To use the rebate, simply present your Frasers Rewards Gift Card at participating Frasers Centrepoint Malls retailers to offset full or partial payment of your purchases.

Redeem Free Gift with Purchase (GWP)

Look out for our exclusive gifts offered during seasonal mall promotions.  Simply shop and have your Frasers Rewards QR code scanned at participating retailers to earn Frasers points and clock your transactions. Once you meet the minimum spend requirements, you will receive an in-app notification alerting you to collect your GWP from Customer Service.

Simply scan your Frasers Rewards QR Code at the Customer Service Counter and make your redemption selection via the self-help tablets.

Year Round Free Weekday Parking

Qualify for 1 hour of complimentary weekday parking from Monday to Friday, including Public Holidays. Meet the individual mall’s minimum spending requirements and scan your Frasers Rewards QR code at participating retailers. To collect your parking coupon, proceed to customer Service Counter and scan your Frasers Rewards QR Code.

Minimum spend to qualify for free parking is as follows:

$10 (in a single transaction) - Anchorpoint, Bedok Point, China Square Central, Robertson Walk, Valley Point and YewTee Point.

$50 (in a maximum of 5 transactions) - Causeway Point, Changi City Point, Northpoint, The Centrepoint and Waterway Point.

(Redemption is limited to the first 200 members at The Centrepoint and first 50 members at the rest of the malls except for Eastpoint Mall. 

All shoppers visiting Eastpoint Mall will enjoy 1 hour of free weekday parking between 12pm and 2pm, except during Public Holidays. No minimum spend is required.)

                
2. How do I earn Frasers Points?

Have your Frasers Rewards QR code scanned by participating retailers during payment to earn Frasers Points. Each transaction must be a minimum of $10 to qualify for point earning. 

Points will be awarded instantly and an in-app notification will be sent to inform you if you qualify for added rewards such as gifts-with-purchase (GWPs).

To view a history of your transactions, visit the Frasers Rewards app and select “Transactions” in the menu page.

3. Where can I find the QR code?

Log in to your Frasers Rewards mobile app, select the QR code icon on the top right corner of your screen. 

4. How many Frasers Points can I earn in a day?

Each member can earn a maximum of 500 Frasers Points and up to 500 bonus points daily, regardless of total spend value within the redemption year. 

5. Will I get to use my Frasers Points and rebates immediately?

You will earn Frasers Points instantly once you have your Frasers Rewards QR code scanned by a participating retailer as part of the payment process. An in app notification will be sent whenever points are credited to your account.

Frasers Points can be redeemed any time from 01 October of the current year to 30 September of the following year, with a 3-month grace period thereafter.

E.g: Frasers Points earned from 01 October 2017 to 30 September 2018 must be redeemed by 31 December 2018. Balance unredeemed points will be forfeited.

Before making your first point redemption, approach the Customer Service Counter to register for a Frasers Rewards Gift Card. Once the rebate is credited to your Frasers Rewards Gift Card, simply present it in-store to offset full or partial payment at participating Frasers Centrepoint Malls retailers.

6. How can I view my account details?

You may view your account balance and transaction history by logging in to your account on the Frasers Rewards app.

reward
Frasers Rewards is a point-based loyalty programme accepted at 12 Frasers Centrepoint Malls islandwide.
Please enter your registered NRIC/FIN number and password reset instructions will be sent to you.

MostWanted Deals