FAQ

Rewards

1. What benefits do I enjoy as a Frasers Rewards member?

  • Earn Frasers Points at all our retailers across our malls. That's more than 1,100 retailers (including supermarkets) to choose from.

    Frasers Points can be earned by submitting an image of an approved retailer's receipt via the Frasers Rewards mobile app within 24 hours of making a purchase. Frasers Points are issued over 12 months from 01 October of the current year to 30 September of the following year. (1 redemption year).



    example:

    Day Purchases Total Spending Frasers Points Earned
    Day 1 Shopping at Watsons $ 120 120 Points
    Day 1 Shopping at Cold Storage $ 250 50 Points
    Day 2 Dining at Swensen’s $ 115 110 Points
    Day 2 Shopping at Charles & Keith $ 250 250 Points
    Day 3 Shopping at Harvey Norman $ 510 500 Points
    Day 3 Dining at Ichiban $   50 0 Points
    Total   $ 1,295 1,030 Points

(Each receipt must have a minimum purchase value of $10 from an approved Frasers Centrepoint Malls retailer. Each member can earn a maximum of 500 Frasers Points and up to 500 bonus points daily, regardless of total value of receipts submitted. Frasers Points will only be awarded 7 working days after receipts are verified.)

To use the rebate, simply present your Frasers Rewards Gift Card at participating Frasers Centrepoint Malls retailers to offset full or partial payment of your purchases.

  • Earn rebates anytime, anywhere

    Convert your Frasers Points to rebates whenever you receive an in-app notification. All rebates will be instantly loaded to your registered Frasers Rewards Gift Card.

    Frasers Rewards member: Every 500 Points = 0.5% rebates
    Frasers Rewards Elite member: Every 500 Points = 1% rebates
  • Earn Bonus Frasers Points

    Enjoy double points during your Birthday month or check in-app notifications for other seasonal bonus point promotions. Should you not have updated your profile to include your date of birth, please do so at Customer Service to enjoy this perk.

    (Each member can earn a maximum of 500 Frasers Points and up to 500 bonus points daily, regardless of total value of receipts submitted.)

  • Redeem Frasers Points and Shop for Free

    You will receive an in-app notification whenever you obtain a minimum of 500 Frasers Points. You can redeem these Frasers Points for rebates anytime from 1 October of the current year to 31 December of the following year, through the Frasers Rewards mobile app or the Customer Service Counter of any participating Frasers Centrepoint Malls.

    Do note that points earned in different periods cannot be combined for redemption.

    Before making your first point redemption, please approach Customer Service to register a Frasers Rewards Gift Card.

    To use the rebate, simply present your Frasers Rewards Gift Card at participating Frasers Centrepoint Malls retailers to offset full or partial payment of your purchases.
  • Redeem Free Gift with Purchase (GWP)

    Look out for our exclusive gifts offered during seasonal mall promotions. If you meet the minimum spend to qualify for a free gift, simply present your NRIC/FIN and same-day qualifying receipts at the Customer Service Counter of any participating FC malls and make your redemption selection via the self-help tablets.
  • Year Round Free Weekday Parking

    Qualify for 1 hour of complimentary weekday parking from Monday to Friday, including Public Holidays. Present your NRIC/FIN and same-day same-mall qualifying receipts at the Customer Service Counter of any participating Frasers Centrepoint Malls to redeem.

    Minimum spend to qualify for free parking as follows:
  • $10 (in a single receipt) - Anchorpoint, Bedok Point, China Square Central, Robertson Walk, Valley Point and YewTee Point.
  • $50 (in a maximum of 5 receipts) - Causeway Point, Changi City Point, Northpoint, The Centrepoint and Waterway Point.

(Redemption is limited to the first 200 members at The Centrepoint and first 50 members at the rest of the malls.)

ANNOUNCEMENT:


  • With effect from 18 July 2016, all shoppers visiting Eastpoint Mall will enjoy 1 hour of free weekday parking between 12pm and 2pm, except during Public Holidays.
  • No minimum spend is required and shoppers need not obtain a parking coupon from Customer Service.
  • The current members-only free weekday parking programme at Eastpoint Mall will cease on 15 July 2016. We regret any inconvenience caused.

                
2. How do I earn Frasers Points?
 
  • You can submit an image of an approved retailer’s receipt via the Frasers Rewards mobile app within 24 hours of making a purchase. Frasers Points will be credited into your Frasers Rewards account 7 working days after receipts are verified.
  • Each image submitted must display only 1 receipt. Multiple receipts in a single image will be declined.
  • You may fold overly long receipts before snapping a picture. Do ensure the following information remains visible – mall name, shop name, date/time, transaction amount and receipt number
  • Should you not have an Android or iOS mobile device, you may submit your receipts over at Customer Service.

3. Is there a limit to the points I can earn?

  • Each member can earn a maximum of 500 Frasers Points and up to 500 bonus points daily, regardless of total value of receipts submitted within the redemption year. 

4. Which receipts are eligible for point awarding?

  • Only original printed receipts for purchases made at Frasers Centrepoint Malls retailers amounting to minimum $10 purchase value will earn Frasers Points, excluding receipts from
       
    • non-profit organisations and child care centres,
    • ATMs, banks/financial institutions and offices,
    • libraries,
    • AXS/SAM machines,
    • pushcarts/kiosks/roadshows/atrium fairs and retailers on temporary leases,
    • online purchases, automated kiosks or self-serve queue tickets,
    • voucher/cashcard/stored value card/prepaid SIM card top up transactions or purchases,
    • money changers,
    • Frasers Centrepoint Mall Gift Card purchases,
    • bill or installment payments/deposits,
    • insurance policy payment,
    • Singapore Post, SISTIC ticket purchases,
    • lottery tickets,
    • membership fees and
    • payment made via cheque or Medisave
  • Points will only be awarded for handwritten receipts with valid receipt number submitted through Customer Service. Any submission via the mobile app will be declined.
  • Credit card charge slips and NETS debit transaction slips submitted will be declined.

5. If I am given receipts from others, can I use these receipts for point earning and/or gift redemption (at Customer Service)?

  • Only receipts of your own purchases are eligible for point earning and gift redemption.
  • You may be requested to present proof of payment for verification.
  • Members who are unable to present proof of payment or found to be using receipts not of their own purchases will no longer enjoy Frasers Rewards benefits and their membership will be terminated.

6. Will I get to use my Frasers Points and rebates immediately?

  • Frasers Points will be credited into your Frasers Rewards account 7 working days after receipts are verified. You will receive an in-app notification via the mobile app when points are credited. Frasers Points can be redeemed any time from 01 October of the current year to 30 September of the following year, with a 3-month grace period thereafter.
    E.g: Frasers Points earned from 01 October 2015 to 30 September 2016 must be redeemed by 31 December 2016. Balance unredeemed points will be forfeited.
  • Before you make your first point redemption, you will have to approach the Customer Service Counter to register a Frasers Rewards Gift Card. Once the rebate is credited into the Frasers Rewards Gift Card, simply present at the point of payment at participating Frasers Centrepoint Malls retailers to offset full or partial payment.

7. Am I able to view my account balance?

  • Yes you can view your balance for Frasers Points or rebates via the mobile app.
reward
Frasers Rewards is a point-based loyalty programme accepted at 12 Frasers Centrepoint Malls islandwide.
Please enter your registered NRIC/FIN number and password reset instructions will be sent to you.

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